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Cancellation/Missed Appointment Policy

Our goal is to provide quality care in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy.

Appointments are in high demand, and your early cancellation will give another client the opportunity to schedule an appointment for their pet. This policy enables us to better utilize available appointments for our clients.

Time has been specifically reserved for your appointment time, procedure, or treatment. You must call at least 24 hours prior to your scheduled appointment if you need to cancel or reschedule your appointment. If you fail to do so, you will be charged a cancellation fee equal to the full amount of reserved services. In addition, you will be required to pay a non-refundable deposit, equal to the full amount of reserved services, when scheduling future appointments. If you appear at your appointment as scheduled, your deposit will be credited toward your pet’s exam that day. If you cancel or reschedule that appointment without 24 hours notice, your deposit will be forfeited.

  • Client Information:

  • Date Format: MM slash DD slash YYYY